Terms of Service

Last updated: April 2026

These Terms of Service (“Terms”) govern your use of TitanReply (“we,” “our,” or “us”), an AI-powered Google review auto-responder service. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use TitanReply.

1. Service Description

TitanReply is a software-as-a-service (SaaS) platform that helps local businesses manage and respond to Google Business Profile reviews using artificial intelligence. The Service includes:

  • Automated monitoring of your Google Business Profile reviews
  • AI-generated responses tailored to your brand voice and review context
  • A review approval queue for manual oversight before posting
  • Analytics and sentiment tracking for your reviews
  • Email notifications for new reviews and responses

2. Account Registration

To use TitanReply, you must create an account using Google OAuth. By doing so, you represent that:

  • You are at least 18 years of age
  • You have the authority to bind your business to these Terms
  • You are the owner or authorized manager of the Google Business Profile(s) you connect
  • The information you provide is accurate and complete

You are responsible for maintaining the security of your account and for all activities that occur under it.

3. User Responsibilities

As a user of TitanReply, you agree to:

  • Review AI-generated responses before they are posted (when using approval mode)
  • Ensure responses comply with Google’s review policies
  • Maintain accurate business information in your account
  • Promptly report any unauthorized access to your account
  • Not use the Service for any illegal, harmful, or misleading purposes

4. Acceptable Use

You may not use TitanReply to:

  • Post fraudulent, defamatory, or misleading responses to reviews
  • Harass, threaten, or intimidate reviewers
  • Violate Google’s Terms of Service or review policies
  • Attempt to manipulate or game review systems
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service
  • Use the Service on behalf of businesses you do not own or manage
  • Resell access to the Service without an authorized Agency plan

Violation of these terms may result in immediate account suspension or termination.

5. Free Trial

TitanReply offers a 14-day free trial for new users. During the trial period:

  • You will have access to all features of your selected plan
  • No payment information is required to start the trial
  • At the end of the trial, you must subscribe to a paid plan to continue using the Service
  • If you do not subscribe, your account will be placed in a limited read-only state

We reserve the right to modify or discontinue the free trial at any time without prior notice.

6. Subscription Billing & Cancellation

Paid subscriptions are billed on a recurring monthly basis through Stripe. By subscribing, you authorize us to charge your payment method on file each billing cycle.

  • Billing Cycle: Subscriptions renew automatically on the same date each month
  • Price Changes: We will notify you at least 30 days before any price increase takes effect
  • Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access until then
  • Refunds: We do not provide prorated refunds for partial billing periods. If you believe you have been charged in error, please contact us within 14 days
  • Failed Payments: If a payment fails, we will attempt to charge your payment method up to 3 times. If all attempts fail, your account may be suspended

7. Intellectual Property

The TitanReply service, including its software, design, branding, and documentation, is owned by TitanReply and protected by intellectual property laws. You retain ownership of your business data and review content.

AI-generated responses created by the Service are provided for your use and may be freely used, modified, or published by you. We do not claim ownership of AI-generated responses once delivered to your account.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TITANREPLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total amount you paid to TitanReply in the twelve (12) months preceding the claim.

We do not guarantee that AI-generated responses will be error-free, appropriate in all contexts, or compliant with all regulations. You are responsible for reviewing and approving responses before they are posted.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We are not responsible for any actions taken by Google, including changes to their APIs or policies that may affect the Service.

10. Termination

We may suspend or terminate your account at any time if:

  • You violate these Terms or our Acceptable Use policy
  • Your payment method fails and remains unresolved
  • We are required to do so by law
  • We discontinue the Service (with reasonable notice)

You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days’ notice of material changes via email or a prominent notice within the Service. Your continued use of TitanReply after the effective date of revised Terms constitutes your acceptance.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with applicable arbitration rules, unless you are located in a jurisdiction that grants you the right to bring claims in your local courts.

13. Contact Us

If you have any questions about these Terms, please contact us at:

TitanReply
Email: support@titanreply.com