Terms of Service

Last updated: April 2026

These Terms of Service (“Terms”) govern your use of TitanReply (“we,” “our,” or “us”), an AI-powered Google review response service. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use TitanReply.

1. Service Description

TitanReply is a software-as-a-service (SaaS) platform that helps local businesses manage and respond to Google Business Profile reviews using artificial intelligence. The Service includes:

  • Automated monitoring of your Google Business Profile reviews
  • AI-generated responses tailored to your brand voice and review context
  • A review approval queue for manual oversight before posting
  • Analytics and sentiment tracking for your reviews
  • Email notifications for new reviews and responses

2. Account Registration

To use TitanReply, you must create an account using Google OAuth. By doing so, you represent that:

  • You are at least 18 years of age
  • You have the authority to bind your business to these Terms
  • You are the owner or authorized manager of the Google Business Profile(s) you connect
  • The information you provide is accurate and complete

You are responsible for maintaining the security of your account and for all activities that occur under it.

3. User Responsibilities

As a user of TitanReply, you agree to:

  • Review AI-generated responses before they are posted (when using approval mode)
  • Ensure responses comply with Google’s review policies
  • Maintain accurate business information in your account
  • Promptly report any unauthorized access to your account
  • Not use the Service for any illegal, harmful, or misleading purposes

4. Acceptable Use

You may not use TitanReply to:

  • Post fraudulent, defamatory, or misleading responses to reviews
  • Harass, threaten, or intimidate reviewers
  • Violate Google’s Terms of Service or review policies
  • Attempt to manipulate or game review systems
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service
  • Use the Service on behalf of businesses you do not own or manage
  • Resell access to the Service without an authorized Agency plan
  • Use the Service to violate COPPA or collect data from children
  • Post AI responses you did not review or know to be false
  • Attempt to create deepfakes, impersonations, or misleading synthetic media

Violation of these terms may result in immediate account suspension or termination.

5. Subscription

TitanReply operates on a straightforward subscription model designed to be flexible and fair. Here is what you need to know:

  • You have access to all features included in your selected plan
  • Subscriptions are billed monthly on a recurring basis through Stripe
  • You can cancel your subscription at any time without penalty. Upon cancellation, your access continues through the end of the current billing cycle
  • No long-term contracts or annual lock-in. You are free to cancel anytime if the service is not working for you

We believe in earning your business every month. If you choose to cancel, we appreciate the time you spent with us.

6. Subscription Billing & Cancellation

Paid subscriptions are billed on a recurring monthly basis through Stripe. By subscribing, you authorize us to charge your payment method on file each billing cycle.

  • Billing Cycle: Subscriptions renew automatically on the same date each month
  • Price Changes: We will notify you at least 30 days before any price increase takes effect
  • Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access until then
  • Failed Payments: If a payment fails, we will attempt to charge your payment method up to 3 times. If all attempts fail, your account may be suspended

Refund Policy

  • Subscription Plans: Purchases are not currently available. When paid plans open, refund terms will be shown before checkout.
  • After 14 Days: No refunds are provided for prior billing periods; cancellation stops future charges immediately
  • Purchases: Purchases are not currently available while TitanReply is in waitlist mode
  • Renewal Reminder: We send a renewal reminder email 7 days before your subscription renews
  • ROSCA Compliance: All billing complies with the Restore Online Shoppers Confidence Act (ROSCA), including clear terms, easy cancellation, and affirmative consent for charges

7. Intellectual Property

The TitanReply service, including its software, design, branding, and documentation, is owned by TitanReply and protected by intellectual property laws. You retain ownership of your business data and review content.

AI-generated responses created by the Service are provided for your use and may be freely used, modified, or published by you. We do not claim ownership of AI-generated responses once delivered to your account.

OpenAI Similarity: OpenAI may generate similar or identical responses for other users. TitanReply assumes no responsibility for such overlap or its consequences. You alone are responsible for ensuring your posted responses are original and do not infringe third-party rights.

Aggregated Data Analysis: To improve TitanReply, we may analyze aggregated, anonymized response data, removing all identity information (customer name, business name, location) before processing. This analysis helps us refine AI quality and detect emerging patterns.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TITANREPLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total amount you paid to TitanReply in the twelve (12) months preceding the claim.

We do not guarantee that AI-generated responses will be error-free, appropriate in all contexts, or compliant with all regulations. You are responsible for reviewing and approving responses before they are posted.

Exceptions to Liability Limits

The limitations of liability in this section do not apply to:

  • Death or personal injury caused by our negligence
  • Fraud or willful misconduct
  • Data breaches caused by our failure to implement reasonable security measures
  • Violations of data protection laws (GDPR, CCPA) for which liability cannot be limited
  • Claims arising from our unauthorized use of your data

AI Response Liability

  • Approval Requirement: All AI responses must be reviewed and approved by you before posting
  • Your Responsibility: You are solely responsible for the final content you post, including accuracy, legality, and compliance with third-party rights
  • Liability Cap: Our liability for AI responses is limited to direct damages not exceeding the fees you paid in the prior 12 months

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free. We are not responsible for any actions taken by Google, including changes to their APIs or policies that may affect the Service.

10. Indemnification

Customer Indemnifies TitanReply

You agree to indemnify, defend, and hold harmless TitanReply, its officers, directors, employees, and agents from any third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from:

  • Review responses you post that violate third-party rights (defamation, copyright, trademark, privacy)
  • Your violation of these Terms or applicable laws
  • Use of the Service for fraudulent, illegal, or harmful purposes
  • Your data or business practices (fake reviews, rating manipulation)

TitanReply Indemnifies Customer

We indemnify you from third-party claims that the Service itself (not AI responses) infringes any patent, copyright, or trademark, provided:

  • You have not modified the Service
  • You have not combined it with unauthorized third-party software
  • You promptly notify us in writing of the claim

Indemnification Procedure

The indemnified party must provide prompt written notice of the claim. The indemnifying party controls the defense and settlement, provided the settlement does not admit liability or impose obligations on the indemnified party without consent.

11. DMCA & Copyright

If you believe any content on TitanReply infringes your copyright, you may submit a DMCA takedown notice to:

Email: support@titanreply.com

Your notice must include:

  • Clear identification of the copyrighted work you believe is infringed
  • The specific location on TitanReply where the infringing content appears
  • Your name, contact information, and signature (digital or physical)
  • A statement that you have a good-faith belief the use is not authorized by law or the copyright holder
  • A statement, under penalty of perjury, that the information in your notice is accurate

We will investigate valid DMCA takedown notices and remove infringing content within 10 business days if the claim is substantiated.

12. Termination & Data Portability

Termination by You

You may terminate your account at any time via your account settings or by emailing us. Termination takes effect at the end of your current billing period. You will retain access to your account until then.

Termination by TitanReply (For Cause)

We may immediately suspend or terminate your account without prior notice for:

  • Violation of the Acceptable Use Policy or these Terms
  • Breach of these Terms of Service
  • Illegal activity or fraud
  • Security risk to the Service or other users

Termination for Convenience

We may terminate your account for any reason with 30 days’ written notice via email. A pro-rata refund of prepaid fees may be provided at our discretion.

Your Rights Upon Termination

  • Data Export: Request a full data export in CSV format within 30 days of termination, at no charge
  • Read-Only Access: You retain read-only access to your account for 30 days after termination to retrieve data
  • Data Deletion: All customer data is permanently deleted after 30 days, except billing records (retained 7 years for tax compliance) and backups (retained 90 days)
  • GDPR Data Portability: EU residents under GDPR have the right to receive their data in a structured, commonly-used, machine-readable format (CSV, JSON, or XML) within 30 days
  • Review Responses:Review responses posted to Google Business Profile remain on Google’s servers. Contact Google directly to request removal

Effect of Termination

Upon termination: (a) your right to use the Service ceases immediately; (b) no further charges will be applied to your account; (c) TitanReply has no obligation to provide support after the 30-day grace period; (d) all licenses granted to you terminate.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days’ notice of material changes via email or a prominent notice within the Service. Your continued use of TitanReply after the effective date of revised Terms constitutes your acceptance.

14. Dispute Resolution & Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of laws principles.

Binding Arbitration

Except where prohibited, any dispute arising out of or related to these Terms or your use of the Service shall be resolved by binding arbitration under the American Arbitration Association (AAA) Consumer Arbitration Rules, as modified by these Terms.

  • Location: The arbitration will take place in the state or country where you reside, or in Miami, Florida if you reside outside the United States
  • Confidentiality: The arbitration will be confidential, conducted by a single neutral arbitrator
  • Fees: TitanReply will pay all AAA filing, administration, and arbitrator fees
  • Attorneys’ Fees:Each party bears its own attorneys’ fees and costs

Class Action Waiver

Both parties waive the right to pursue claims on a class, collective, or representative basis. All claims must be brought in individual capacity only.

Exceptions to Arbitration

The following claims are not subject to arbitration:

  • Small Claims Court: You may bring claims under $5,000 in your local small claims court if you prefer
  • Intellectual Property Injunctions: Either party may seek injunctive or equitable relief in court to prevent infringement of intellectual property rights
  • Regulatory Enforcement: Claims brought by regulatory agencies (GDPR enforcement, FTC, state attorneys general) are not arbitrable

EU & GDPR Exception

Residents of the European Union have the right to bring claims in the national courts of their country of residence. This arbitration clause does not override your statutory rights under GDPR or other consumer protection laws.

15. Contact Us

If you have any questions about these Terms, please contact us at:

TitanReply
Email: support@titanreply.com