TitanReply for Law Firms

Professional Google review replies for law firms

TitanReply helps law firms and attorneys draft careful, professional Google review replies that acknowledge client feedback without discussing case details.

Last updated May 14, 2026. Purchases and Google account connection are disabled while TitanReply is in prelaunch.

Why review replies matter for law firms

Legal reviews require extra care. Replies must never reveal confidential information or acknowledge specific case details — even in positive reviews about outcomes.

A client praises an attorney's communication or responsiveness
A complaint about case outcome or fees
A review about staff helpfulness during a stressful time
A one-star review with no explanation

Fit

Built for law firms, solo attorneys, legal practices, and multi-office law groups.

Never confirm representation or discuss case specifics

Acknowledge communication and service feedback warmly

Move outcome or billing concerns to a private call

Keep one-star replies brief and professional

Workflow

From review to ready reply.

1

A review appears on the firm's Google listing.

2

TitanReply drafts a legally conservative response.

3

An attorney or office manager reviews the draft.

4

The final reply is approved before posting.

Common questions from law firms

Can law firms respond to Google reviews without attorney-client privilege issues?

Yes, as long as the reply does not confirm representation or discuss any case details. A general acknowledgment that invites direct contact is typically safe, but firms should consult their bar association guidelines.

What should a law firm say to a negative review?

Keep it brief and professional. Something like 'We take all feedback seriously. Please reach out to us directly so we can understand your concerns.' avoids escalation and shows future clients the firm is responsive.

Get notified when TitanReply opens.

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